Contact Support
Our support team is available to help you with anything related to Video Face Swap AI — from generation troubleshooting to enterprise licensing. We typically respond within one business day.
Send Us an Email
Whether you have a billing question, a technical issue with your face swap output, or a partnership proposal, the fastest way to reach us is directly by email.
Email us at:
support@videofaceswapai.netCommon Support Topics
Generation Failed
If your swap returned an error, it is often caused by a video with no clear primary face or an unsupported file format. Try a shorter clip in MP4 format with a well-lit, front-facing subject.
Credit Not Deducted
Credits are only consumed when a generation completes successfully. If you see a deduction but no result, email us with your account email and we will investigate immediately.
Enterprise API Access
We offer volume pricing and direct API integration for studios and platforms processing more than 100 swaps per month. Include your estimated monthly volume in your email.
Content Policy Questions
All generated content must comply with our Terms of Service. We take ethical use seriously and review flagged content promptly. If you are unsure whether your use case is permitted, ask us first.
Response Times
⚡ Billing & credits — within 24 hours
🎬 Technical generation issues — within 48 hours
🤝 Enterprise and API inquiries — within 2 business days
⚖️ Content policy and legal requests — within 5 business days